Eliminating Duplicate GBP Posts & Canned Review Replies Across Multi-Location Branches
Operational Problem
Multi-location service businesses often fall into the trap of publishing identical promotional posts and copy-pasted review responses across every branch.
Engineering Implementation
Deployed the CreateX GBP Post Composer with per-location angle variation and the Duplicate Reply Detection engine (token Jaccard + character trigram similarity scoring).
Verifiable Platform Capabilities
- Every location draft is checked for exact and near-duplicate similarity before approval
- Phone numbers in GBP post body text are automatically flagged before submission
- All review replies are drafted from actual review context and require human sign-off